NANCY FULTON

Growth & Enablement Leader | Writer-Producer

Los Angeles, CA · Remote | linkedin.com/in/nancyfulton | nancy@nobetterfriend.com

TLDR 🙂

I help authors, producers, screenwriters, and experts selling their skills and insights master the tools and techniques that get them where they want to go. I help them find their audience, then build platforms to comfortably promote, package, and sell their work. I work with organizations and teams to achieve similar tightly defined objectives.

EXPERIENCE

Founder & Customer Success Lead

No Better Friend Entertainment LLC | (Ongoing)

  • Built and scaled onboarding, training, and customer enablement systems supporting 60,000+ users, improving adoption, retention, and repeat engagement.
  • Designed and delivered 160+ live and recorded trainings and webinars, frequently supporting 500+ registrants per event.
  • Created SOPs, documentation, and learning infrastructure to support consistent onboarding and long-term customer success.

Learning & Technology AI Manager | (Ongoing)

Confidential (IP-Driven Companies)

  • Led internal product operations and enablement for two IP-driven companies (~70 employees)
  • Created SOPs, documentation, video training, and assessments to standardize complex technical and operational workflows.
  • Owned system administration (Google Workspace, domains, internal tools) and supported mission-critical ecommerce platforms.
  • Evaluated and remediated third-party development work to stabilize systems and deliver production-ready solutions.

Co-Founder & Operations Lead

November Media Inc.

  • Co-founded a fractional CTO firm supporting high-growth tech startups.
  • Led operations, finance, compliance, billing, and vendor management.
  • Partnered with engineering leadership to support agile development and offshore teams (11–16 developers).

Senior Mentor & Customer Enablement Lead

School for Creative Startups (UK)

  • Led customer enablement and support programs for 1,800+ startups across four countries.
  • Built onboarding frameworks and scalable support systems; managed cross-functional advisory teams.

Co-Founder & Product Lead (SaaS & Enablement)

OpenCAD International Inc.

  • Co-founded and scaled a subscription-based SaaS platform serving 80,000+ professionals.
  • Led product development, curriculum-as-product, and growth strategy.
  • Licensed content to enterprise and academic partners including Autodesk, ITT Tech, and UCLA.